Privicy Policy

Privacy Policy

Effective Date: June 19, 2025

At NAVAAN, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our brand and make purchases through our platform.

1. Information We Collect

We may collect the following types of information when you place an order or contact us:

  • Personal Information: Name, mobile number, email address, delivery address.

  • Order Information: Items ordered, order value, delivery instructions.

  • Technical Data: Device type, IP address, browser type, and browsing behavior (via cookies or analytics tools).

  • Communication Records: Customer support messages, feedback, or inquiries.

2. Why We Collect Your Information

Your information helps us to:

  • Process and deliver your orders efficiently

  • Contact you regarding order updates or issues

  • Provide customer support

  • Improve our service, products, and shopping experience

  • Comply with legal requirements

3. Payment Policy

NAVAAN currently offers Cash on Delivery (COD) only.
We do not collect or store any online payment or card details.

4. How Your Information Is Protected

We maintain strict physical and digital safeguards to protect your information. Access is limited to authorized personnel only. Your personal data is used solely for order processing and communication purposes.

5. Information Sharing

Your personal data may be shared only with:

  • Courier and logistics partners for order delivery

  • Internal staff or authorized third parties assisting in customer service and order processing

We do not sell, rent, or trade your personal information to any third party.

6. Your Rights

You may:

  • Request to access or update your personal data

  • Ask for your data to be deleted from our records (where applicable)

  • Opt out of promotional communication at any time

To exercise these rights, please email us at teamshoptide@gmail.com.

7. Cookies

We may use cookies to enhance user experience and gather data to improve our site performance. These can be managed through your browser settings.

8. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available, and changes become effective upon posting.

9. Contact Us

For any questions or concerns regarding your privacy, please contact:
📧 teamshoptide@gmail.com